How do I reschedule or cancel an NMLP pickup?

NMLP has the simplest possible reschedule and cancellation policy: call or text 702-496-4214 with as much notice as you can give.

• No cancellation fee, ever — NMLP doesn't charge donors for anything, including cancellations.
• No minimum notice required — cancellation is fine. If you call the morning of the scheduled pickup, NMLP reroutes the day. No guilt trip.
• Reschedule to any future window — NMLP doesn't pressure for a specific re-time. Some donors call to push pickup back by months because life intervened. That's fine.
• If NMLP needs to reschedule on you — Josh calls or texts as soon as possible. Reasons include other emergency cleanouts, vehicle issues, weather (rare in Albuquerque), or family emergencies. NMLP offers or next-available rescheduling.
• Soft-cancel option — if you're not sure when you'll be ready, you can put NMLP on a "call back when I'm ready" list. NMLP won't follow up; you call when the time is right.

The operational reality: NMLP is one human running a calendar. Late notice helps but isn't required. Just communicate.

How the calendar works on my end

The schedule you are rescheduling into is one person, one van, one calendar. Most Albuquerque-metro pickups land within two to five business days because they run as part of regional routes — one trip covers a neighborhood cluster, which is how free pickup stays free. Hard deadlines jump the queue: move-out date, estate closing, contractor arriving — say so when you text and I build around it. Evenings and weekends are workable. During UNM move-out weeks the routes shift from weekly to daily, so turnaround tightens exactly when students need it. A late reshuffle on your end just means I re-slot the route; nothing is lost and nobody is charged.

If the day arrives and you can't be there

You never need to be home for a pickup. Porch pickup is routine: boxes outside with a note, a text telling me where to look, done. Access through a realtor lockbox, a neighbor with a key, a property manager, or a smart-lock code all work — that is how out-of-state estate coordination runs from start to finish. Movers can drop book boxes at the warehouse if we coordinate ahead. And when scheduling stops being worth it for a small load, the 24/7 drop box at 5445 Edith Blvd NE is the standing fallback that never needs a reschedule.