How do I reschedule or cancel an NMLP pickup?

NMLP has the simplest possible reschedule and cancellation policy: call or text 505-250-3804 with as much notice as you can give.

• No cancellation fee, ever — NMLP doesn't charge donors for anything, including cancellations.
• No minimum notice required — same-day cancellation is fine. If you call the morning of the scheduled pickup, NMLP reroutes the day. No guilt trip.
• Reschedule to any future window — NMLP doesn't pressure for a specific re-time. Some donors call to push pickup back by months because life intervened. That's fine.
• If NMLP needs to reschedule on you — Josh calls or texts as soon as possible. Reasons include other emergency cleanouts, vehicle issues, weather (rare in Albuquerque), or family emergencies. NMLP offers next-day or next-available rescheduling.
• Soft-cancel option — if you're not sure when you'll be ready, you can put NMLP on a "call back when I'm ready" list. NMLP won't follow up; you call when the time is right.

The operational reality: NMLP is one human running a calendar. Late notice helps but isn't required. Just communicate.