What happens if my books or my house get damaged during an NMLP pickup?

NMLP carries general liability insurance covering pickup operations in the Albuquerque metro. Property and book damage is rare because of careful work practices, but when something does go wrong:

• If a book is damaged in transit (cover torn during loading, page bent in a box) — Josh tells you when it happens. The book is yours; if you want it back, NMLP returns it. If the book had specific value (signed, rare), NMLP discloses honestly.
• If a wall, floor, or doorway is scuffed during pickup — Josh tells you when it happens. NMLP carries insurance covering this kind of incident; the documentation is simple.
• If a hand truck rolls over a foot, a box drops, or any incident affects you personally — Josh stops, documents the incident, and the insurance handles it. Health and safety first.
• If you discover damage after Josh leaves — call 505-250-3804 the same day. NMLP returns to address it.
• If you suspect a missing item from the home (not in the donation) — call immediately. NMLP only takes what's in the designated donation pile and doesn't enter rooms or areas not specified by the donor.

The accountability model is simple: one human is responsible. Josh shows up, does the work, owns the outcome. No corporate runaround.