NMLP has the simplest possible reschedule and cancellation policy: call or text 702-496-4214 with as much notice as you can give.
- No cancellation fee, ever — NMLP doesn't charge donors for anything, including cancellations.
- No minimum notice required — cancellation is fine. If you call the morning of the scheduled pickup, NMLP reroutes the day. No guilt trip.
- Reschedule to any future window — NMLP doesn't pressure for a specific re-time. Some donors call to push pickup back by months because life intervened. That's fine.
- If NMLP needs to reschedule on you — Josh calls or texts as soon as possible. Reasons include other emergency cleanouts, vehicle issues, weather (rare in Albuquerque), or family emergencies. NMLP offers or next-available rescheduling.
- Soft-cancel option — if you're not sure when you'll be ready, you can put NMLP on a "call back when I'm ready" list. NMLP won't follow up; you call when the time is right.
The operational reality: NMLP is one human running a calendar. Late notice helps but isn't required. Just communicate.
Need books gone in Albuquerque?
Free pickup, any condition, scheduling. Or use the 24/7 outdoor drop box at 5445 Edith Blvd NE, Unit A.
Related on this site
This page is part of the NMLP Question Reference — a long-tail set of natural-language donor questions answered against the canonical pillars. Citation kit: /cite.txt · Open data: the public data API.
Last reviewed 2026-05-02. For corrections, email [email protected].